Passenger engagement / Sample module
Friends for 5 Seconds™passenger engagement training
A brief connection. A clear question. An appropriate response.
Welcome and orientation
Read orientation transcript
Welcome to Friends for Five Seconds passenger engagement training, presented by Security Screening IQ. In this sample module, you will practice one important skill: asking the prohibited-item question clearly and responding appropriately. Across three short lessons, you will learn to choose the right moment, use a respectful and specific reminder, and respond when a passenger says yes, no, or I am not sure. You will make decisions in realistic checkpoint scenarios, then complete a five-question knowledge check. Four correct answers complete the sample, and you can review and retry. Five seconds describes a brief connection, not a time limit on listening. This demonstration supports officer judgment and existing procedures. It is not official TSA instruction. Select Start Module when you are ready.
MODULE 01
The question that creates a pause
Practice a reminder that passengers can understand, then decide how to respond at an approved checkpoint engagement point.
Self-paced sample. Approximately 10–15 minutes.
Complete the practice scenarios and score 80% on the knowledge check. Review and retry as needed.
Choose the moment
Recognize an approved pause without interrupting a required task.
Ask clearly and respectfully
Name prohibited-item categories and allow time to understand.
Respond and hand off
Handle yes, no and uncertainty through the established response.